USCIS Contact Center | USCIS (2023)

Our website gives you several ways to track your case and get answers to your immigration questions.

Online Account

  • USCIS Online Account—If you submitted a paper form and your receipt number begins with IOE, we mailed you a letter about creating aUSCIS online account. That letter has user codes (valid for 90 days) you need to create an account. With an account, you can sign up for automatic case alerts, see processing times, upload evidence, update your address, and send us secure messages using any device!
    • If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts.
    • For technical support with the USCIS online account, use this help form.

Online Tools

  • Case
  • Processing
  • Case Questions—If your document or notice has a mistake or was not delivered, or if you need an accommodation for an appointment, please visit
  • Other Online Tools—Check out all our online tools at
  • Change of address—Make sure to keep your address current at If your receipt number begins with IOE, it is better and faster to update your address in your USCIS online account.
  • Online filing—You can submit our most popular forms online with an account. Having an account allows you to sign up for automatic case alerts, see processing times, upload evidence, update your address, and send us secure messages using any device!

Get Information

(Video) Calling USCIS & Beating USCIS Emma Chat - USCIS tips for the helpline

  • Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website. If Emma cannot answer your question, she may connect you to live chat with an agent.
  • Automated Help—Our new speech-enabled phone system answers general questions 24 hours a day. Dial 800-375-5283 (TTY 800-767-1833) and ask your question in English or Spanish. The system will answer your question and can send you links to forms and information by email or text.

Live Assistance

  • Live Assistance—You may have to wait to speak to a representative by phone. Please try our online tools first. If you want to speak to someone and your issue cannot be resolved right away, your request will be sent to an Immigration Services Officer. We will send you an email to confirm your request and give an estimate when we will contact you.You will also receive a text message and/or email one to two business days before we contact you.

Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern.

  • Outside the U.S? Call 212-620-3418

In-person Services

  • In-person Services—We schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. For example:
    • If someone needs proof of their immigration status to work or travel
    • Emergency travel documents

Please call the Contact Center at 800-375-5283 to request an appointment.

If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices toextend the validity of a Green Cardfor 24 months for individuals with a newly filed Form I-90. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card.

If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment.


USCIS Contact Center Tip Sheet

How to Make Your Communication with the USCIS Contact Center More Effective

(Video) Bypass the USCIS Phone Robots

The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes.

When does it make sense to reach out to the USCIS Contact Center?

  • When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date;
  • For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport);
  • To request an expedite of your case if any of the USCIS expedite criteria apply; and/or
  • For any other inquiries that cannot be resolved through online tools and truly require live assistance.


  • Check your case status frequently and wait until your case is outside normal processing time per USCIS’ processing times page by selecting the form type and office location before reaching out to the USCIS Contact Center.
  • If your case is outside normal processing times, you can submit a case inquiry using e-Request.
  • Processing times vary from office to office.
  • USCIS adjudicates applications and petitions on a case-by-case basis. Each case is unique, and some cases may take longer to adjudicate. This does not mean that there is a problem with your case.

I’m going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. What should I do now?

  • Use USCIS online tools when you can and request live assistance for when it is truly needed (scheduling an in-person appointment for an ADIT stamp, emergency parole, etc.), which helps USCIS manage its limited resources.
  • USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service.
  • The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address.
  • Be strategic when calling the USCIS Contact Center. Call volume is heaviest on Mondays and tends to get lighter throughout the week.

Help – the USCIS IVR menu options led me to a dead end.

  • Emma, the online virtual assistant on the USCIS website, has a “Live Chat” feature that enables you to reach live assistance Monday through Friday from 8 a.m. to 8 p.m. Eastern Time in certain instances if Emma cannot answer the question.
  • You can also submit a case inquiry or service request using e-Request.
  • If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) and can send a secure message from within your USCIS online account. If you did not file your case online but have a receipt number that begins with “IOE,” you have access to all account features AFTER you (1) create your online account AND (2) link your paper filing to your myUSCIS account using a unique Online Access Code (OAC) that USCIS provides via mail. You can then send secure messages to USCIS.

What else can I do in my online account to use self-service and not have to call the USCIS Contact Center?


  • If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case.

How can I make sure I get my call returned?

  • USCIS makes two attempts to contact customers. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes.
  • If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools.

Why won’t USCIS talk to my paralegal?

  • USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case.
  • Allow time for a Form G-28 change, if one is needed, to catch up to the file. This administrative task is taking longer than it has in the past.
  • The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28.

How can I make sure I don’t miss a return call?

  • Provide your cell phone number and your office number. The USCIS Contact Center will try more than one contact number.
  • USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. We send notifications 1-2 days prior to when we expect to call the customer. Check your email and text messages for these notices as it will help you prepare for your call back.
  • USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time.
  • USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume.

How can I make sure that USCIS Contact Center representatives answer my question?

  • Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or “Live Chat,” is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist.
  • Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling.

What constitutes an emergency?

  • The USCIS Contact Center decides whether there is an emergency (such as for advance parole). If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. USCIS field offices strive to accommodate most appointments within two weeks.
  • USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. USCIS aims to respond to non-urgent inquiries within 30 business days.
  • Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. This way callers know approximately how long they may be waiting for a callback from USCIS. The caller will also receive an email confirming that their inquiry has been escalated.

I need to expedite my case. How do I ensure that my request will be considered?

(Video) How to Call Uscis

  • If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff.
  • If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case.
  • A decision will be made based on current USCIS expedite criteria.

I need an interpreter.

  • All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages.
  • Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter.
  • Callers can use their own interpreter. Individuals will need to answer some verification questions before USCIS can share information about a case.

I need a biometrics appointment. My application or petition cannot be finished without it.

  • Biometrics appointments are scheduled automatically. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments.
  • Application Support Centers (ASCs) are now fully operational and some have extended their hours. It is, however, taking 90 days or longer in some locations to schedule biometrics appointments.
  • USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed.
  • Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend.

I need to reschedule an appointment or interview.

  • Emma, e-Request, and other online tools are available 24/7 to applicants, including those needing to reschedule an appointment or interview. Customers and representatives can also call the USCIS Contact Center at any time.
  • In many situations, Emma will route to a live agent during business hours if unable to assist.
  • Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or “Live Chat” through Emma.
  • Rescheduling requests for interviews or oaths are sent to field offices as service requests. The field office must then make the decision.
  • There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website.


How do I speak to someone at USCIS contact center? ›

Our toll free number is 800-375-5283 (TTY 800-767-1833) and our hours of operation are Monday to Friday, 8am to 8pm Eastern. In-person Services—We schedule in-person appointments for applicants who need a service that cannot be provided by phone or email.

Can I speak real person in USCIS? ›

At a Glance: To speak to a live person at USCIS, call their toll-free phone number, 1-800-375-5283. The USCIS Contact Center operates on a two-tier model, with Customer Service Representatives (CSRs) and Immigration Service Officers (ISOs) handling different types of inquiries.

What to do if USCIS is not responding? ›

Here are some ways to do so:
  1. Submit an e-Request to USCIS if your case is beyond the published processing times. ...
  2. Submit a request through the Ask Emma chat feature on
  3. Call the USCIS Contact Center at 1-800-375-5283.

How long does USCIS take to respond to messages? ›

✓ USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. USCIS aims to respond to non-urgent inquiries within 30 business days.

Can I walk in to USCIS office without appointment? ›

USCIS field offices do not allow walk-ins. You must have an appointment to visit an office.

Does USCIS work on Saturday? ›

Therefore, electronic filings are not affected by the fact that USCIS does not accept deliveries on Saturdays, Sundays, or federal holidays, and USCIS does not apply the regulatory definition of “day” to extend the filing period for benefit requests filed electronically.

What are the hours to talk with a USCIS representative? ›

If you need to talk to a representative for another reason and you're in the United States or a U.S. territory, call the USCIS Contact Center. Representatives are available Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays.

Can I call USCIS on behalf of someone else? ›

While a friend or family member can certainly contact my office on someone else's behalf, the privacy release form must be signed by the United States Citizen needing the assistance.

How long does it take to unlock USCIS account? ›

If you enter your password incorrectly multiple times, you will get a notification saying you are locked out of your account. Wait 20 minutes for the system to reset, and then try logging in again. If you still cannot access your USCIS online account, send us a message using this link:

Why is it taking so long to hear from USCIS? ›

Many factors may affect how long it takes USCIS to complete an application, petition or request, such as the number of applications, petitions, or requests we receive, workload and staffing allocations, the time a benefit requestor takes responding to a request for more information, as well as policy and operational ...

Does calling USCIS speed up process? ›

You can generally request expedited processing by calling the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) or by asking Emma after you have obtained a receipt notice.

Can I sue USCIS for delay? ›

Yes. If there have been unreasonable delays in your case, you may file a complaint against the Immigration Service in the Federal Court, and the Court can force the Immigration Service to make a decision in your case. Bear in mind that this decision can be positive or negative.

When should I hear back from USCIS? ›

It could take as little as three months and as long as 18 months for USCIS to process your application. You can use the helpful USCIS tool to check processing times by specific processing center. Keep in mind this time range is for N-400 application processing only.

What is the 3 day rule USCIS? ›

Employers must complete and sign Section 2 of Form I-9, Employment Eligibility Verification, within 3 business days of the date of hire of their employee (the hire date means the first day of work for pay). For example, if your employee began work for pay on Monday, you must complete Section 2 by Thursday of that week.

Does USCIS check your messenger? ›

Does USCIS Screen Your Social Media Activity? Yes, USCIS may survey your social media accounts. Their surveillance is strictly for the evaluation of your application for immigration benefits. Their findings can influence a decision about your eligibility.

Which USCIS field office is the fastest? ›

The most efficient U.S. Citizenship and Immigration Services field office is also stated to be in Cleveland. The USCIS office efficiency is reflected in the highest backlog completion of 71.3%, and the nation's shortest average processing time, which is only four months.

How do I know which USCIS office is handling my case? ›

To find the office handling your case, enter your zipcode into the USCIS search box. This will bring up the relevant field office. Importantly, for some key forms such as Form I-130, Form I-129 and others, a USCIS service center will handle the application.

How accurate are USCIS processing times? ›

How Accurate is the USCIS Processing Times? The processing times on the USCIS website are updated with 1-month-old or 2 months old data, depending on the type of application. Considering this, you can be certain that the data is relatively accurate for most applications.

How many applications does USCIS process in a day? ›

On an average day we:

Adjudicate more than 32,500 requests for various immigration benefits. Process 3,700 applications to sponsor relatives and future spouses. Analyze nearly 550 tips, leads, cases and detections for potential fraud, public safety and national security concerns.

Does USCIS respond on weekends for premium processing? ›

Yes. The Service Level Agreement for Premium processing is 15 calendar days, it includes both holidays and weekends.

Which USCIS service center to use? ›

The first three letters of your receipt number will tell you the exact service center that takes care of your application. Other than that, you can simply check out the list of application/petition types and the offices that process them, as well as which centers have jurisdiction over your state.

Is there a number to call for USCIS? ›

How do I contact USCIS on Saturday? ›

Call the USCIS Contact Center toll-free at 1-800-375-5283.

Can I write a letter to USCIS? ›

Now, obviously, you can send USCIS general letters asking them questions about the status your case and things like that. But the one time that you don't want to send a letter to the USCIS is when they've asked you for more information or you've already had your interview.

Will USCIS speed up in 2023? ›

The USCIS has also improved its processing time for work permits in 2023 to 3.6 months, up from 4.1 months in 2022. Green card petitions under the Cuban Adjustment Act of 1966 are being processed much faster in 2023 (3.4 months compared to the 5.4 months processing time for 2022).

Can I call immigration on my wife? ›

The possibility of deportation depends on the spouse's status. If the spouse has no status (they're undocumented) or the immigration status they once had has expired, then there is no deportation trigger. You could call the Department of Homeland Security's tip line at 866-DHS-2-ICE and report the person.

How do I write a letter to USCIS officer? ›

What Should My USCIS Cover Letter Include?
  1. The USCIS filing location or lockbox address to which you're sending your application.
  2. The date of filing.
  3. An appropriate subject (re:) ...
  4. A greeting.
  5. A short introductory paragraph to describe the contents of your letter and package.

Can I have 2 USCIS accounts? ›

No. An applicant needs only one USCIS online account.

Will USCIS check my bank account? ›

The only people that can check and come after you is IRS. All banks report all suspicious transactions to IRS. Like if you get 100k into your account from foreign account then u can expect an audit for sure.

Can USCIS refund money? ›

Filing and biometric service fees are final and non-refundable, regardless of any action we take on your application, petition, or request, or if you withdraw your request.

What is the slowest USCIS office? ›

On the bottom of the index is the field office in St. Paul, Minnesota, with a typical processing time of 15.1 months and some immigrants waiting nearly 2 years (23.5 months).

How do you know if your USCIS interview went well? ›

If everything goes well in the interview, the USCIS officer will likely tell you that he/she is approving the application. He/she may also hand you a piece of paper containing information about your oath ceremony. In some cases, the USCIS officer cannot make a decision after the naturalization interview.

What is the fastest immigration process? ›

1. Marriage to U.S. Citizen. This is the fastest way to immigrate. Typically, the process lasts from six to nine months, after which a temporary Green Card is received.

Can a lawyer speed up my immigration case? ›

Immigration attorneys can help speed up your immigration case in a few different ways. The most obvious is by using their knowledge and experience to make the process go more smoothly and easily. Help you consider your options.

Does calling USCIS affect your case? ›

In short, no, calling the USCIS will not speed up the process. It's best if you just check the status online. You can go to the USCIS website, enter in your USCIS case number and you can obtain the case status right online.

What to do if immigration is taking too long? ›

You can take these steps if your immigration case is taking too long.
  1. Write a Letter. You might think that writing a letter might be the least actionable option to see a favorable outcome, but that isn't true. ...
  2. Schedule an Appointment. ...
  3. Work With a Lawyer.

What is USCIS 30 day rule? ›

You may file up to 90 days before your program end-date and no later than 60 days after your program end date. You must apply to USCIS with the I-20 with OPT recommendation within 30 days of the issuance of that I-20.

Can a USCIS lose my application? ›

USCIS and the other agencies that handle immigration matters do occasionally lose parts of an application and sometimes the entire application package. Unfortunately, you don't have the option of hand-delivering your documents in person. Most applications must be mailed to USCIS or the other agencies.

Can USCIS deny green card without interview? ›

There was a time when USCIS did not normally ask for an adjustment of status interview for employment-based green card applications. Accordingly, USCIS may find that it is more effective and efficient to approve some number of employment-based green card applications without an interview moving forward.

Can I stay on green card forever? ›

Although some Permanent Resident Cards, commonly known as Green Cards, contain no expiration date, most are valid for 10 years. If you have been granted conditional permanent resident status, the card is valid for 2 years. It is important to keep your card up-to-date.

What is the 7 year rule for immigration? ›

The new immigration registry bill would replace the 1972 cutoff date with a rolling eligibility, allowing individuals to apply for registry after living continuously in the United States for at least seven years and meeting certain admissibility requirements.

What is the 6 months rule USCIS? ›

1. Absence of More than 6 Months (but Less than 1 Year) An absence of more than 6 months (more than 180 days) but less than 1 year (less than 365 days) during the period for which continuous residence is required (also called “the statutory period”) is presumed to break the continuity of such residence.

Can USCIS visit your home? ›

USCIS can also check on the applicant's credit record, using the Social Security numbers given within the application documents. If it chooses to, the agency can interview the applicants' employers, parents and other family, and friends, visit or schedule interviews at their homes, and so forth.

Does USCIS look at search history? ›

USCIS is not currently conducting proactive monitoring of social media. Any search of open source or social media information is in connection with an individual's specific request for immigration benefits and is part of our adjudication process.

Does USCIS check your work history? ›

Does USCIS Check Your Work History? The USCIS will check an applicant's work history. With that, you will need to provide certain information for each employer—whether you have worked abroad or in the United States for the past five years.

What is the phone number for USCIS Infopass appointment? ›

With the new system, you must first call the USCIS Contact Center at 1-800-375-5283. Here you can ask about your case and, if needed, will be scheduled for an in-person meeting at a USCIS field office.

How long does it take for USCIS to call back with InfoPass appointment? ›

InfoPass appointments are usually available two weeks after the scheduling date.

How do I get an emergency InfoPass appointment? ›

If you are experiencing an extremely urgent situation, you may request an emergency advance parole appointment at your local field office by contacting the USCIS Contact Center. You should bring the following items to your appointment: A completed and signed Form I-131, Application for Travel Document.

How do I get an emergency appointment with USCIS? ›

You can generally request expedited processing by calling the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) or by asking Emma after you have obtained a receipt notice. (You can access Emma by clicking on the Ask Emma icon on the top right of this page).

Can I email USCIS? ›

If you would like to provide feedback on this website, you may email us at

What is a live chat support agent? ›

What is a Chat Support Agent? A chat support agent connects with customers through instant messaging on a business's website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.

What can you do with chat in live agent? ›

View customer's typing text

LiveAgent allows you to see your customer's text while they are typing it. Thanks to this feature you can save a lot of time, you can read the message before it is sent and prepare your answers properly.

Why is USCIS taking so long to process? ›

One major reason for the slower review times is that immigration forms have significantly increased in length over the last two decades, from fewer than 200 pages total in 2003 to more than 700 pages total in 2023. Overall, 93% of USCIS forms have grown in length since their introduction.

Can USCIS access your social media? ›

Does USCIS Screen Your Social Media Activity? Yes, USCIS may survey your social media accounts. Their surveillance is strictly for the evaluation of your application for immigration benefits. Their findings can influence a decision about your eligibility.

Who reads immigration letters? ›

For these letters, the audience is generally the immigration judge. The purpose of the letter will vary depending on what is being sought (e.g., release on bond or a green card in deportation proceedings).

Does USCIS verify letters of recommendation? ›

The submission of letters from experts supporting the petition is not presumptive evidence of eligibility; USCIS may evaluate the content of those letters as to whether they support the alien's eligibility.

Does USCIS mail your green card? ›

After you become a permanent resident, we mail you a welcome notice. Then we mail your new Permanent Resident Card(Green Card). If you move before you get your card, change your address online or submit an e-Request.


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