Trying to track your DHL International package? Learn the answers to the most commonly asked questions about DHL International package tracking.
DHL was founded in 1969 in San Francisco, California as a delivery service between the Hawaiian Islands in the United States and by the late 1970s had grown into an international company shipping worldwide. Since then, DHL has grown into a trusted company around the world, delivering everything from much-needed medical supplies to personal packages to individuals in over 220 countries. DHL International is owned by Deutsche Post, currently the world’s largest international courier company.
Frequently Asked Questions
Can I Track a DHL Package Without a Tracking Number?
Unfortunately, it is not possible to track your package without a tracking number. However, you can contact the merchant/online storefront and ask for the tracking number. They will have it, as they are the ones shipping the package. If purchasing from an online storefront or online merchant, check your email for your shipping or purchase confirmation, as the tracking number may be there. You may have also received additional SMS confirmation with the tracking number from DHS or your merchant/online storefront.
Does Circuit Offer Better Tracking Than DHL?
Within just a few seconds, you can track your DHL package anywhere in the world at any time from start to finish with Circuit. You can even track your packages movements internationally after shipment. This is especially easy with the Circuit Package Tracker app, which allows you to track your package on the go at any time. You can track all your packages in one spot, even packages shipping from different couriers on different days, or shipping internationally, at the click of a button. Circuit knows how important it is for you to know where your valuable package is at all times.
How Late Does DHL Deliver?
DHL delivers from 8 AM to 6 PM Monday through Friday in the United States, with weekend or holiday delivery services with additional costs and fees. In non-U.S. countries, DHL delivers 8 AM to 6 PM Monday through Saturday, with no option for delivery on national holidays. However, DHL may ship your package to another courier service in your area who may deliver earlier or later depending on their local hours. This may also vary if your address is residential or commercial. UPS, for example, may deliver as late as 7 PM in residential areas but may deliver as late as 9 PM for a commercial address.
How Long Does It Usually Take to Deliver an International Package with DHL?
With theDHL Parcel International Standard shipping, it will take 1-2 weeks for your package to arrive once the merchant or online storefront has shipped it. However, if you chooseDHL Parcel International Direct,their express service, it will take 3-10 days for your package to arrive from the ship date. You can track your DHL shipment atCircuit Package Tracker. Shipping may be delayed by weather events, customs, or operational backlogs and may vary depending on country of origin and country of delivery.
How Long Will DHL Hold a Package?
If DHL is unable to deliver your package to your door on their second attempt at delivery, they will hold your package for 7 days at your local DHL sorting center and will send you a reminder that they have your package at the 3 days mark. However, after 7 days of holding they will notify you that they are returning the package to the sender. After your package has been returned to the sender, you will have to contact the merchant or online retailer for more information.
How Do I Sign for a DHL Package?
In many cases, you may not need to sign for your DHL package at all. If you are required to sign, such as for medical supplies or high-value items, the courier at your door will have all you need to sign. Most likely, you will sign electronically on their device, to keep an electronic record of your signature confirming you have received your package. If your package needs to be signed for and you are not home, DHL couriers will leave a note at your door informing you that they have missed you and that they will attempt again tomorrow. On the second try, they will hold your package at the nearest DHL sorting center for you to pick up and sign for, at which point you have 7 days to pick up your package.
How Do I Track a DHL Package with Circuit?
Simply go toCircuit Package Trackerand enter your tracking number in the white box and hit enter. No need to even enter your courier’s name or know it, Circuit Tracker will do the work for you and in seconds you will know the location of your valuables. This works on both national and international packages, no matter your home country. You can also use our mobile app, the Circuit Package Tracker, for package tracking on the go, no matter where you are or your package origins.
What Do I Do if I Haven’t Received My Package from DHL?
If you have not received your package from DHL, contact DHL customer service whether by email, telephone, or online chat. Please keep in mind, however, that delivery times can vary by destination, weather events, and other shipping delay events. You may have also missed your package off, in which case you should check for a note on your door. DHL asks that you wait until 5 business days after the scheduled arrival time before contacting theircustomer service.
What Happens if DHL Loses My Package?
In the case DHL loses your package, you will have to contact theircustomer serviceeither online, by phone, or by email to file a damage notification. From there, the service representative will walk you through the steps you need to take to find your package or get reimbursed. DHL packages come with insurance with the service, but the amount will depend on if you have chosen their regular or express service. For more information on DHL package insurance, visitDHL’s insurance webpage.
What Happens if I Miss My DHL Package?
If you miss your DHL delivery, your delivery driver will leave a card informing you that you have missed your delivery and that they will try again the next business day. However, if they miss you the second day, they will leave another card informing you that you will have to pick up your parcel at your nearest DHL sorting center within 7 days. They will send you a reminder after 3 days that they have your package. If you are unable to pick up your package after the 7 days mark, they will notify you that they are returning the package to the sender. After the package has been returned to the sender, you will have to contact the merchant or online storefront with further questions and information.
Where Is My DHL Package?
You can find your DHL package by entering your tracking number into the search box at Circuit Package Tracker or by using our app of the same name. Keep in mind packages arriving from an international merchant or online storefront may take several weeks to arrive, depending on the country of origin and country of delivery. For lost or damaged packages, please contactDHL customer serviceto report the loss or damage. However, DHL asks that you wait until 5 business days after the scheduled delivery date to report the package lost or stolen.
Where Is My DHL Package Tracking Number?
The online shop or merchant will have the package tracking number and you may need to contact them if you have not received your tracking number. If you ordered from an online merchant or shop, the tracking number will be in an email sent to you to either confirm the shipment or the purchase. However, if you ordered from a physical storefront, you may have to reach out to that storefront for more information. You may also receive additional SMS notifications with your tracking number in them.
Why Is My DHL Package Not Moving?
Most shipments only have milestone tracking, meaning your shipment will still be moving towards you, it just has not reached its next milestone. For international shipments, it may take longer for the package to reach its destination depending on the service chosen and country of origin. Shipments can also be delayed by operational backlogs, weather events, or customs. If your package has not arrived after 5 days of the expected delivery date, please contactDHL customer serviceto report a lost package.
Why Is My DHL Package Pending?
When ordering from a merchant or online shop, if the merchant has not shipped the package yet, it will appear as pending until they ship it. Once shipped, you will be able to track your package’s movements. If your package is pending longer than is necessary or you have further questions, contact your merchant or online retailer for more information. Keep in mind if you have ordered on a DHL non-delivery day, it also means they are not processing orders for shipment and there may be a delay in shipping your package.
If you’re sending or waiting for a package with DHL International and you want to know exactly where it is, try Circuit Package Tracker for free.
If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.How do I read DHL tracking? ›
- 7 digit numeric only, eg 4567810.
- Begins with 1 number followed by 2 letters and 4-6 numbers, eg. 2AB45678.
- Begins with 3 or 4 letters, eg. CDF45678Begins with 3-digit carrier code, followed by a dash, then an 8 digit number.
A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment. The ID length may vary from 10 to 39 characters.What is DHL tracking number format? ›
DHL Tracking Number Format
DHL Parcel tracking number has a 10-digit number and letters, starting with 3S, JVGL, or JJD. DHL Express tracking number will have a 10-digit numeric beginning with 000, JJD01, JJD00, JVGL, or a similar variation. DHL eCommerce: tracking number will vary from 10 to 39 characters.
Some countries just don't give updates on tracking data back to the US Postal Service. In certain participating countries, USPS uses a system known as the Electronic Delivery Confirmation Program (also called E-DELCON).What happens if my tracking doesn't update for days? ›
What can I do if my USPS tracking number isn't updating? If your status does not change within 48 hours, you can contact the USPS through their website. However, we recommend waiting five days before contacting the USPS.What do international tracking numbers look like? ›
Tracking numbers can be international or traceable only within the country of the sender. The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin.What should a tracking number look like? ›
Tracking numbers consist of letters and numbers typically between 8 and 40 characters long sometimes with spaces or hyphens between groupings of characters. When shown on a receipt after shipping a package the tracking number is usually close to the barcode.What does a tracking number tell you? ›
Tracking id allows you to see the parcel number, shipment number, the parcel status and its location.What has a 12 digit tracking number? ›
FedEx has a powerful advanced information system where we upload data about your shipment as it moves through our network. All you need is the 12-digit package tracking number.
To track a parcel, customers need to simply go onto the package tracker site and enter their 10 digit DHL package tracking number.What tracking number has 15 digits? ›
The UPS tracking numbers that don't start like this are tracking numbers for Air Shipping Documents and International Air Waybills. FedEx Express tracking numbers are usually composed of 12 tracking number digits and FedEx Ground tracking numbers are composed of 15 digits.What is 10 digit tracking number? ›
Information. A Money transfer control number (MTCN) is a unique 10-digit tracking number assigned to your transfer. The MTCN or the tracking number can be used to track your transfer in just a few minutes. You can find the MTCN on your transfer receipt.Where is my DHL International tracking number? ›
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.What do international tracking numbers begin? ›
Some international tracking numbers begin with the letters UA, and some begin with LZ. This has to do with the size of your package, as well as whether or not the destination country participates in the international E-DELCON program.Do international packages get tracked? ›
Your USPS international shipping tracking number is used the same way as when you send a parcel within the US. Enter the number in the USPS tracking tool to get information on your package.How do I know if an international package is lost? ›
To initiate inquiries for undelivered or damaged articles, call the International Research Group at 800-222-1811. If an inquiry determines that a package is lost, the Postal Service will send a claim packet to the U.S. sender with instructions on how to file a claim.How long do international packages take to clear? ›
Typically, customs clearance takes less than 24 hours, however, there are times where it can take several days or weeks for goods to be inspected. When is customs clearance needed? Customs clearance is necessary for all packages entering the U.S. from other countries.How long does it take DHL to update tracking? ›
Tracking events usually appear 24-48 hours after receiving the Track and Trace ID.Why has my package been in the same place for 3 days? ›
Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.
There are a couple of reasons that a USPS tracking number might display a Delivered status, even though you just generated a label or shipped the package. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly.How does international shipping tracking work? ›
Most shipping carriers assign each parcel they handle a unique tracking number. This allows them to monitor package tracking worldwide. They also give retailers and consumers the ability to track the location of their parcel, sometimes in real-time.What is international tracking? ›
International tracking allows you to monitor delivery progress for overseas shipments. Here's how it works. If you're sending packages abroad, you want to be able to track their progress from point A to point B. Real-time package tracking makes it easy to know exactly where your package is (and when it is there).What does international tracking mean? ›
International tracking in shipping involves international parcel tracking or international package tracking of goods worldwide. International tracking can be done by buyers and sellers and it covers businesses to businesses or business to consumer sales.How do you know if you have a fake tracking number? ›
If it's been over a month and you still haven't received your package, look up the tracking number on the USPS website. You've been scammed if the tracking number doesn't show up or isn't valid. Tracking links may also take you to suspicious sites — another indicator of a fake USPS tracking number.Who has a 14 digit tracking number? ›
FedEx. FedEx Ground and Express tracking numbers can be between 12 and 14 digits.Who has a 11 digit tracking number? ›
The reference number of the DHL Parcel waybill for domestic shipments has 11 digits and consists of digits only and starts with 1 (e.g. 12345678901).Who uses a 10 digit tracking number? ›
Priority Mail, Certified Mail, Collect On Delivery, and Hold For Pickup all come with 22-character tracking numbers, whereas special Global Express Guaranteed orders come with 10-digit codes. These numbers signify your selected service, courier company (which, in this case, is USPS), and other delivery information.Who uses 7 digit tracking numbers? ›
A 7-digit code may well be a DHL Global Forwarding service tracking, which is one of the more complicated variations. a 1 number followed by 2 letters and 4-6 numbers or begins with 3 or 4 letters, with 3-digit carrier code, followed by a dash, then an 8-digit number.Why is tracking number important? ›
A tracking number can help your company, or your client, recover a lost package. Tracking numbers make it easier to track the progress of the shipment from start to finish, including any stops it made along the way with addresses included.
The most common tracking number format is 20 digits or a combination of 13 alphabetic and numeric characters, usually starting with 2 alphabets, following by 9 digits, and ending with "US". Some other less common formats may also exist, such as 10 digits.Which courier is 13 digit tracking number? ›
One of the ways is through the India Post SMS service. All you have to do for this is to type and send the India Post tracking number, usually has 13-digits, via SMS on 166 or 51969. Alternatively, if you are online, you can track your India Post delivery through the Ship24 website.Who uses a 22 digit tracking number? ›
Whenever you post a package, the post office workers assign a number to that order, that number is called USPS Tracking Number. It is also known as label or article number. USPS tracking number is usually a 22-digit number.How long do international packages take DHL? ›
Europe and Canada: 4 - 8 business days. Rest of World: 8 - 14 business days.
International orders take at least 4 - 6 weeks for Air Mail delivery (on rare occasions, international delivery can take up to 12 weeks).How long is international package? ›
6–10 Business Days
USPS provides reliable and affordable international delivery to about 180 countries through Priority Mail International. Most Priority Mail International shipments include tracking and insurance: up to $100 for nonnegotiable documents and up to $200 for merchandise.
UPS assigns an 18-digit tracking number that starts with 1Z, followed by a 6-character shipper number (a combination of numbers and letters), 2-digit service level indicator characters, followed by 8 digits that identify the given package.Which carrier has a 16 digit tracking number? ›
Yun Express Tracking Number Format
Starting with 2 alphabetic letter YT and ending with 16 numeric letters.
United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the U.S. Postal Service when Delivery Confirmation is requested.How many digit is Mtcn number? ›
Customer's 10-digit Money Transfer Control Number (MTCN) and a valid ID card (BVN, International Passport, etc) is required for cash pick up.
USPS. The most common USPS Tracking Number Format is 20 digits (Like 9999 9999 9999 9999 9999), or a combination of 13 thirteen alphabetic and numeric characters, typically starting with 2 Two alphabets, following by 9 Nine digits, and ending by “US” United States (e.g., EA 999 999 999 US).Why hasn't my package moved DHL? ›
The package is awaiting scanning
It may take a few days for the package to get scanned in. Once the packages are scanned in, DHL will move the package to a post office in or near your zip code, at which point they'll hand it off to USPS.
When will my tracking information appear? Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear. Why is my tracking number/ID not working?Does DHL have real-time tracking? ›
Online Tracking Services
The tracking results provide real-time details of your shipment's progress as it speeds through the DHL network. You'll see each specific location and the reason your shipment is being handled via time stamps.
Your DHL shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Your DHL shipment can take anywhere from 3 to 14 business days for international shipments. Easily reschedule or change delivery times via the My DHL app.How do I know if my DHL package is lost? ›
Check DHL Tracking
Tracking your delivery status is one of the best things you can do when a delivery is missing, because if your order hasn't been listed as delivered yet, then it isn't stolen, just delayed in transit. The easiest way to access tracking is on the DHL website.
Tracking DHL Lost Packages
The DHL regulation says if a customer's package does not arrive within 10 days after the scheduled delivery date, as an eCommerce service provider, you have to investigate the lost item. You can start doing that by tracking the customer's shipment using the DHL tracking link.
Europe and Canada: 4 - 8 business days. Rest of World: 8 - 14 business days.
You're Next - The customer can request to receive a 'You're next' text when the driver is one stop away, typically 5-15 minutes before the delivery.Does DHL notify you before delivery? ›
On the day of delivery you are able to select to receive a 'You're next' notification when the driver is one stop away, typically 5-15 minutes before the delivery. This is available either from the link on the 1 hour delivery window notification, or you can opt for this notification by visiting the track a parcel area.
Was the shipment send through DHL Express or DHL e-commerce. DHL Express will show daily tracking update. Tracking number is of 10 digit.Can you track the exact location of a package? ›
Yes! You might be worried about whether your USPS package is moving and if it'll get to its target destination. Circuit Package Tracker will help you with this. You can enter your USPS tracking number into Circuit to get real-time info on your package and confirm your package is moving.Why does DHL take so long? ›
The most common reason that it takes DHL a long time to deliver a package is that the seller hasn't shipped it out yet. DHL can't deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.How do I track a DHL international courier? ›
The shipment information for your parcels
For tracking, simply enter your shipment number at the top and the current status will be displayed in the package tracking system. You will also receive all important detailed information about your parcel in the next step.
Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.How long should a package stay in transit for? ›
The transit time for the standard is about 3 working days, for the express is the next or same day, while for the economy, the transit is longer, up to 4-6 days. Note that the specific transit time is hard to predict and highly depends on the location and other factors.How long can a package say in transit? ›
First Class Package Services: 1 to 3 business days. Priority Mail: 1, 2, or 3 business days. Priority Mail Express: 1 to 2 calendar days (this delivery standard is guaranteed for Priority Mail Express) USPS Retail Ground: 2 to 8 business days.