DHL GLOBALMAIL: Effecient international shipping for e-commerce (2023)

Does your online store regularly ship small packages (weighing up to 2 kilograms) containing lower-value items? Do you need a cost-effective way to ship multiple packages all at once? Are you interested in flexible shipping options and international shipping? Choosing the right delivery company can be a daunting task. In this article, we look at what DHL GLOBALMAIL is and how it can serve as a powerful tool for shipping your online store’s products to customers around the world.

What is Deutsche Post International (DHL GLOBALMAIL)?

DHL GLOBALMAIL: Effecient international shipping for e-commerce (1)

DHL GLOBALMAIL allows you to bulk-ship multiple small packages to international recipients. It is a shipping method offered by Deutsche Post in collaboration with DHL Express.

The two services available with this shipping method are Packet Priority and Packet Tracked. Both offer the same core services, with Packet Tracked offering extra tracking, required signature, and slightly faster delivery times.

Here’s how it works:

You individually box and address all the small packages you want to ship using a Deutsche Post shipping label for each one. Then place these small packages inside of one large shipping box or bag.

Using a DHL GLOBALMAIL airway bill, you ship this large shipping box or bag directly to the Deutsche Post International Mail Centre in Frankfurt, Germany. DHL Express also offers a free pick-up with this service, meaning you just have to wait for the driver to come and collect your bulk package.

(Video) Journey of a shipment - How express delivery works with DHL

Once it arrives there, Deutsche Post opens the large package and then ships each of the individual packages onward to their destination countries around the world.

Upon arrival in their destination countries, the packages are carried by local postal services to their recipients’ addresses.

By shipping directly to the Deutsche Post International sorting centre during the first portion of the package’s journey, you reduce shipping times. Meanwhile, DHL Express’s partnerships with a vast network of local postal carriers save you money. Sounds pretty good, right?

The service also allows you to easily track the delivery status while shipping to many countries. That means you know your bulk international shipments are in reliable hands.

DHL GLOBALMAIL: Effecient international shipping for e-commerce (2)What are the advantages of DHL GLOBALMAIL?

DHL GLOBALMAIL is designed to give commercial bulk-shippers like you an economical way to get small, lower-cost products to paying customers around the world. That makes it a convenient, cost-effective international logistics option.

It saves you time and money as a retailer, and these benefits pass on to your customers, who in turn reward you with repeat business and referrals.

Below you’ll find out more about some of the advantages that this shipping method can offer you as an online retailer.

International delivery at a bargain price

Every online retailer knows the importance of reliable delivery. It’s more important than ever to get your products into your customers’ hands quickly, before they turn to other suppliers.

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While not as fast as DHL EXPRESS service, DHL GLOBALMAIL still offers relatively fast deliveries throughout the world. Here is an indication of how quickly you can get your products delivered if you’re shipping using the Trackedshipping service:

  • Shipment to Germany: 2- 4 Days
  • Shipment to the rest of Europe: 3 – 6 Days
  • Shipment to USA & Canada: 5 – 9 Days
  • Shipment to the rest of the world: 6 – 13 Days

Compared to the times listed above,the standard Packet service delivery times take about 2-3 days longer for shipments to Europe, and 7-10 days longer for shipments to North America and the rest of the world.

DHL GLOBALMAIL also offers great value for money, but therefore it is not the fastest solution on the market. But it does offer a low-cost bulk-shipping model that can be advantageous for all your lower value products.

Easy to ship multiple packages at once

The main advantage of DHL GLOBALMAIL for your e-commerce store is the possibility of easily bulk-shipping multiple packages, even if they are addressed to many different destination countries. You can individually package and label all your small packages for shipment, then simply combine them into one large shipping box or bag.

This mean, with just one single DHL airway bill, you’re ready to ship all these packages at once.

Tracking available

If you’re reluctant to hand over your packages to local postal services, don’t be! If you choose to ship with DHL GLOBALMAIL Tracked, you have the option to enable tracking on your packages when shipping to over 50 countries, including the world’s most important retail markets.

You can also be compensated for up to £30.00 in case a tracked package is lost or damaged during the shipping process.

If a package fails to deliver, your package will be returned to you.

(Video) How Overnight Shipping Works

If you are looking for an even lower-cost option, you can use Deutsche Post International to ship without tracking to more than 220 countries around the world.

This gives you a cost-effective option for shipping to virtually any country in the world. While tracking is not included in this method, you will still receive undelivered items back. And since DHL GLOBALMAIL specialises in shipping lower-value, lightweight items, your business may be willing the take the risk of shipping these without more expensive tracking options anyway.

What are the conditions for using DHL GLOBALMAIL?

DHL GLOBALMAIL: Effecient international shipping for e-commerce (3)To use the services, your business needs to have an active account with both DHL Express and Deutsche Post. This is easily set up (see “How can I get started with Deutsche Post International” below).

Once you’ve got your accounts set up, you’re ready to start shipping via Deutsche Post International. Just remember: there are a few conditions that apply. Below is an overview of the most important of these.

Size and weight limits

The individual packages sent in bulk via DHL are subject to the following size and weight limits:

  • Maximum weight: 2 kg
  • Minimum dimensions: 14 cm x 9 cm
  • Maximum dimensions: Length + width + height must not exceed 90 cm
  • No dimension can exceed 60 cm
  • For rolls/tubes: Length + 2x the diameter must be no greater than 104 cm

As you can see, these are fairly small packages. But this is the main advantage of DHL Global, particularly for online retailers who specialise in smaller, lightweight merchandise, such as clothing, books and personal care products.

Remember: when shipping with DHL GLOBALMAIL Tracking service, your packages are insured at a value of up to £30.00. That means this shipping method is ideal for lower-value merchandise. If you have higher value products, consider adding additional coverage, like the Sendcloud Insurance.

Remember that each of these smaller packages must be addressed with an individual Deutsche Post (DP) shipping label before shipping it to the Deutsche Post International Mail Centre in Frankfurt, Germany.

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Airway bill

Once you’ve got your individually addressed smaller packages ready to send, package them all inside a large box or shipping bag.

Based on the weight of this box or bag, you’ll create a single DHL Express airway bill. This airway bill will cover the full contents of the container for its shipment to the Deutsche Post sorting centre in Frankfurt.

Using Sendcloud, you can easily generate a DHL airway bill to use for your bulk shipment.

This airway bill also enables you to track the status of the bulk shipment until it arrives in Frankfurt, even if you chose to ship the individual packages without tracking.

Customs documentation for international shipping

As with any international shipment, it’s still important to use the correct international shipping documents.

Your large outer box shipped to Frankfurt won’t need to clear customs, if you are shipping from within the European Union. However, each of the individual packages inside must contain the proper customs documentations based on the final destination to which they are heading.

DHL GLOBALMAIL: Effecient international shipping for e-commerce (4)

How can I get started with DHL GLOBALMAIL?

DHL GLOBALMAIL could be the right shipping method to help grow your international e-commerce business. It’s easy to see why so many e-retailers are embracing the system.

For relatively low prices, you get access to virtually every postal system in the world. You also have the option to opt for faster shipping with tracking and the built-in insurance, if you prefer.

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Getting started with DHL GLOBALMAIL is also easy. Simply contact Sendcloud by reaching out to your account manager or the customer success team to help set up all the necessary contracts. We will make sure you’ve got the right DHL Express and Deutsche Post accounts to give you access to the shipping option in your Sendcloud Panel.

Then, you are ready to easily create the individual shipping labels and the single airway bill that you’ll need to do a bulk shipment. After that, your global mail is ready for the global market.

Want to know more about how Sendcloud works? Don’t hesitate to get in touch, or sign up for free now!


What does en route to DHL ecommerce or awaiting processing mean? ›

Your package has not been picked up yet

When your order comes in, your fulfillment provider generates a label for the order. It may take a few hours for tracking information to become available. It will show LABEL CREATED and then EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER OR AWAITING PROCESSING.

Is DHL email legit? ›

Below are some indicators that can help you assess whether the received email is fraudulent. Official DHL communication is always sent from,,, or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.

How long does DHL Standard international shipping take? ›

Not only does DHL Air Express deliver practically everywhere, but it's fast, offering delivery to major destinations in 1-6 working days.

Do DHL text you before delivery? ›

You're Next - The customer can request to receive a 'You're next' text when the driver is one stop away, typically 5-15 minutes before the delivery.

How long does DHL eCommerce take? ›

Please keep in mind that usual delivery times can vary depending on the product /service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. The merchant or online shop usually indicates the expected delivery time on its website.

Why does DHL eCommerce take so long? ›

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn't shipped it out yet. DHL can't deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

How do I stop fake DHL messages? ›

From a desktop computer: Drag & Drop the suspicious email into a new message and send it to as attachment. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.

Does DHL require payment? ›

Payment must be made on the brokerage invoice in order for the package to be delivered. A driver cannot deliver a package without first collecting the payment. Would you like DHL to be your customs broker?

How do I know if a shipping company is legit? ›

4) Check each red flag
  1. Check that the email address is the same as the company.
  2. Check for spelling errors.
  3. Check if they have abnormal requests for information, money, etc.
  4. Check if the URL links match with the official company website.
  5. Verify if your order number or parcel tracking number is mentioned in the email.
8 Jul 2019

Is DHL good for international shipping? ›

Both companies, DHL and FedEx, offer international shipping services to more than 220 countries and territories around the world. However, DHL shipping services are usually cheaper for international routes. Due to their more comprehensive global network, DHL may be able to accommodate a wider variety of shipments.

What is the fastest DHL international shipping? ›

Service Levels: Expedited Max: 2/3 postal days. Expedited: 2-5 average postal days. Ground: 3-8 average postal days.

Is DHL fast or slow? ›

Your DHL shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Your DHL shipment can take anywhere from 3 to 14 business days for international shipments.

What is SDUS DHL? ›

Shipment Documents Upload Service (SDUS) is an online customer self-service portal that provides visibility to pending information and documentation required for U.S. Customs clearance of shipments that are on import clearance holds. This service replaces our Clearance On Demand tool.

Why do I have to pay to receive a package from DHL? ›

Why was I asked by DHL to pay additional charges to have my package delivered? You will not be paying to DHL any further shipping costs. Rather, you will be asked instead to pay customs duties, taxes and other import charges related to customs clearance in your home country, as per local regulations.

Does DHL make you pay customs before delivery? ›

Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them. DHL will pay the charges on the receiver's behalf and collect payment from the receiver prior to or on delivery.

Is DHL e commerce good? ›

DHL eCommerce is not a good fit for businesses that ship irregularly, have a low shipping volume, or sell very heavy items. DHL is also a better option for international sellers when compared to other services in the US. If you rarely ship outside of the US, consider a delivery service like USPS, UPS, or FedEx.

What is the difference between DHL and DHL eCommerce? ›

Key Points: DHL eCommerce handles both domestic and international shipping services. DHL Express offers both domestic and international shipping; their global reach and local teams ensure fast delivery with end-to-end tracking and customs clearance.

Does DHL eCommerce deliver to your door? ›

The main objective of a shipping or logistics company is to deliver the product to the customer's doorstep. Yes, DHL delivers to your door.

Why is my DHL eCommerce tracking not updating? ›

This is common during holiday periods or when there is a backlog in shipments. If it has been more than 48 hours since the package was shipped, contact your 3PL or DHL customer service to inquire about the status of your package.

Can I pickup my package from DHL eCommerce? ›

Pickup on the same day can be requested if the shipment is arranged before 11.00am. For shipments arranged after 11.00am, the earliest available pickup date will be the next working day.

Does DHL eCommerce require signature? ›

DHL eCommerce Packet Plus do not require a signature on delivery.

Can you be scammed by opening a text message? ›

Scam artists know this and sometimes target consumers with “phishing” scams via text message or SMS (short message service). Text message or SMS phishing—also called “smishing”—occurs when scam artists use deceptive text messages to lure consumers into providing their personal or financial information.

What can a scammer do if you text them back? ›

Scammers send fake text messages to trick you into giving them your personal information — things like your password, account number, or Social Security number. If they get that information, they could gain access to your email, bank, or other accounts. Or they could sell your information to other scammers.

What happens if you text a scammer back? ›

Yes, some scammers are posing as people who have texted the wrong number. Experts recommend you don't respond to texts from strangers — if nothing else, a scammer will know your phone number is active when you reply.

What happens if I dont pay customs DHL? ›

This means that they won't deliver your package until you've paid the import duty/tax and clearance fees. For most people that don't know how, you'll feel like you won't have a choice but to pay. However, in order for self-clearing to work, you can't pay the charges and you also can't accept delivery.

What happens if I don't pay customs DHL? ›

If you don't pay for DHL customs, you may be subject to unpaid customs fees or you risk the package being returned to the sender. In some cases, customs authorities may seize the package and auction it off. Does DHL charge customs after delivery? Yes, dutiable shipments are subject to a customs duty.

Do I need to pay money if receiving a parcel from abroad? ›

Depending on the origin and value of the goods, you may be required to pay tax and other import duties. In practice, any fees due are collected by PostNL on behalf of customs authorities. These costs may be paid at the time of picking up your shipment at a retail point.

How do I know if I got scammed online shopping? ›

Warning Signs

The social media based store is very new and selling products at very low prices. The store may have limited information about delivery and other policies. An online retailer does not provide adequate information about privacy, terms and conditions of use, dispute resolution or contact details.

How can I check if I am being scammed? ›

It might be a scam if:
  1. it seems too good to be true – for example, a holiday that's much cheaper than you'd expect.
  2. someone you don't know contacts you unexpectedly.
  3. you suspect you're not dealing with a real company – for example, if there's no postal address.
  4. you've been asked to transfer money quickly.

Can companies give fake tracking numbers? ›

Sure. The best way to find out if the tracking number is fake is go to the USPS website Welcome | USPS and enter the tracking number you have into the website. If the number is legit, information about the package will be displayed. If it is a bogus number, you won't see any package info.

Who is better FedEx or DHL? ›

FedEx courier services are cheaper for domestic shipments, while DHL is cheaper for international shipments. FedEx is typically faster for domestic transportation in the US, while DHL Express service is usually the fastest international shipping option.

How much does it cost to ship by DHL? ›

How Much Does It Cost to Ship Using DHL?
WeightPrice fromDelivery time
1 lbs$21.401-3 business days
2 lbs$35.981-3 business days
3 lbs$39.341-3 business days
4 lbs$43.081-3 business days
68 more rows

What is the best way to ship internationally? ›

USPS Priority Mail Express International: Priority Mail Express International is the USPS's fastest, most premium international shipping service. With a delivery timeframe of 3–5 days to over 180 countries, it also features international flat rate packaging to simplify international shipping.

How long is international shipping taking right now? ›

6–10 Business Days

USPS provides reliable and affordable international delivery to about 180 countries through Priority Mail International.

Can DHL deliver in one day? ›

DHL SameDay delivery will pick up a shipment of virtually any size or weight and get it to its destination within hours.

How do I know when my DHL package will arrive? ›

All you need is your tracking number given to you in a confirmation email or SMS by DHL. Simply enter this number into Circuit Package Tracker, push 'Track my package, we will then show you the different stages your package has gone through and its current location.

How long will DHL hold my package? ›

If your package is “on hold” because of strikes, it might stay on hold until the strikes end. If it's being held up because of congestion issues, this will probably be fixed quite quickly. It is normal for a hold to be resolved within a week of it occurring.

What is DHL eCommerce shipping? ›

DHL eCommerce Solutions provides domestic and international parcel delivery for high volume business customers. We support your processes with end-to-end shipping solutions to help enable your e-commerce business.

How can you tell a fake DHL email? ›

Below are some indicators that can help you assess whether the received email is fraudulent. Official DHL communication is always sent from,,, or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.

Why do I keep getting DHL text messages? ›

Whether it's email or text messages, they are not sent by DHL, they are sent off by some third party, using DHL name or logo in an unauthorized way. These messages are often referred to as "SPAM", "phishing" or "spoofing", and over the past year, the number of these fraudulent messages have increased dramatically.

Does DHL send text message? ›

Have you received a text message that appears to be from DHL Express but you're unsure? We send text messages using our short code 22345 so you can easily identify when the sender is DHL Express. The account is lacking a sign of verification (e.g. there is no blue badge).

How much is DHL customs clearance? ›

DHL charges a fee of 2.5 % of the value of the shipment with a Minimum of ZAR 150.00 in order to process the clearance.

What happens if you dont pay duties? ›

Now, if you don't pay the duty on an item purchased outside of Canada, there is no question you will be in trouble. If you make a false declaration or don't declare at all, CBSA agents can seize the items, with fines ranging from 25-80% of their value – plus you may not ever get the goods returned.

Does DHL get checked by customs? ›

DHL Express has extensive worldwide customs knowledge and experience. We know that a smooth and efficient customs clearance process helps your shipments arrive as quickly as possible. We provide standardize services that effectively support the customs clearance process.

Why is DHL asking me to pay import duty? ›

Why was I asked by DHL to pay additional charges to have my package delivered? You will not be paying to DHL any further shipping costs. Rather, you will be asked instead to pay customs duties, taxes and other import charges related to customs clearance in your home country, as per local regulations.

Does DHL charge customs for gifts? ›

Whether a shipment is a gift or not, it must still go through an import procedure as determined by customs law in the destination country. The shipment is cleared through customs based on the origin country, value and quantity. The calculation of duties depends on the assessable value of a dutiable shipment.

How long does customs clearance take DHL? ›

Normally, it takes 3~5 business days. But the following reasons will delay the submission of goods to customs.

How long does shipment en route take? ›

Freight shipping transit time is impacted by factors including distance, shipping mode, route, and season. In very rough estimates: express can take as little as 1-3 days, air freight is typically 5-10 days, and sea shipping can range anywhere from 20-45 days or more.

How long does DHL Express take after processing? ›

Service Levels: Expedited Max: 2/3 postal days. Expedited: 2-5 average postal days. Ground: 3-8 average postal days.

What does it mean when a package is en route? ›

The common phrase that means “on the way” is en route, as in The shipment is en route to its final destination.

Why is my shipment on hold DHL? ›

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

Is DHL Express door to door? ›

Watch how your package travels with DHL and learn how we can help you with each step of the journey. With international reach and local teams, we offer time definite door-to-door delivery around the world.

Does DHL leave packages at the door? ›

Yes, DHL delivers to your door. Even though the parcel is meant to be delivered directly to the end-user, it passes through many stages. The parcel sent by the sender is accumulated in one area and then shipped to the destination hub. At the destination hub, the parcels are segregated based on the end-users address.

How does DHL eCommerce work? ›

With DHL Fulfillment, you ship merchandise to a DHL fulfillment warehouse, where your products are stored until a customer orders something. Then, the order is picked and delivered for you. On the DHL eCommerce plan, DHL makes domestic deliveries Monday through Friday, from 8 AM-6 PM.

Why does my package keep saying in transit? ›

“In transit” can both mean that the package has just left the collection warehouse, is in between two hubs, or is already on its way to your address. In summary, if your parcel or order is “in transit”, this just means that everything is as it should be, and you should receive it soon.

What is the best shipping method for eCommerce? ›

US ecommerce shipping carriers
  1. USPS. USPS is king when it comes to last-mile delivery. ...
  2. FedEx. FedEx offers a wide variety of delivery options at several different price points. ...
  3. UPS. ...
  4. DHL.

Does DHL eCommerce charge customs? ›

You will not be paying to DHL any further shipping costs. Rather, you will be asked instead to pay customs duties, taxes and other import charges related to customs clearance in your home country, as per local regulations.


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